1. Information We Collect

We collect and process the following information related to phone calls:

• Phone numbers
• Call duration
• Date and time of calls
• Audio recordings of calls
• Transcripts of call content
• Generated reports and analysis of calls, including:
• Sentiment analysis
• Speech rate
• Response times
• Overall performance scores

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our call analysis services
• To generate performance reports and insights
• To train and improve our AI models for call analysis
• To maintain records of communication for quality assurance and training purposes

3. Data Retention

We retain call data and related information for [specify time period, e.g., 12 months] after which it is securely deleted unless we are required by law to retain it for a longer period.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication measures
• Regular security audits and vulnerability assessments

5. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in providing our services
• Law enforcement or other government entities when required by law

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict the processing of your information

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page.